Lead Times for Service Requests

The 24 Hour / Urgent category refers to sudden, unexpected issues that are life threatening (including animals), present immediate danger, cause interruption of academic or research programs, living quarter hardship, or significant financial loss. 

*Estimated lead times refer to the time in which an FS trade's staff will be dispatched to observe the issue and create a plan to resolve it. The actual repair work may take longer than the lead time depending on what is required for the work/repair.*

Examples:

• Falling materials, i.e. ceiling tiles or broken glass
• Power Outages—Natural gas leaks
• Overflowing toilets, sinks, sewer lines, drains, raw sewage, flooding
• Water spills in hallways, room, and other open areas
• Major Steam leaks
• Temperature issues throughout whole building
• Fire alarms in trouble & beeping smoke detectors (battery issues)
• Severe leaking of pipes and flooding from Strawberry Creek
• Supply, exhaust, hood fans malfunctioning causing air imbalances and temperature issues
• Lighting outages (all lights for an area/floor/building)
• Door locking, securing issues, broken windows
• Hood fan failures in research facilities
• Offensive Graffiti removal in high profile areas

The 5 Days / High category refers to situations that may result in increased damage to the structure; or danger of possible bodily harm and/or threat to health and safety, but do not require a 24 hour response.

*Estimated lead times refer to the time in which an FS trade's staff will be dispatched to observe the issue and create a plan to resolve it. The actual repair work may take longer than the lead time depending on what is required for the work/repair.*

Examples:

• Clogged but not overflowing toilets, sinks, sewer lines, drains (both interior & exterior)
• Follow-Up/Assist tags after emergencies in which have significant building impact
• Pest management, (i.e. mouse, ant, & bee issues)
• Offensive Graffiti removal in non-high profile areas
• Unsafe materials, i.e. asbestos, that are out in the open
• Temperature issues throughout a whole floor

The 30 Days / Medium category refers to situations that do not require immediate attention but may increase damage to the structure unless action is taken or a condition which will not result in a significant increase in repair costs if work is delayed.

*Estimated lead times refer to the time in which an FS trade's staff will be dispatched to observe the issue and create a plan to resolve it. The actual repair work may take longer than the lead time depending on what is required for the work/repair.*

Example:

• Roof, skylight, & window leaks
• Non-offensive Graffiti Removal
• Window is cracked, but not broken
• Noisy air handlers
• Minor water leaks (sink faucet dripping into sink with working drain)
• Multiple lights out in room/area but room not dark
• Temperature issues within single rooms

The 45 Day / Low category refers to routine requests that need attention as soon as possible, but will not result in further damage or safety problems as determined by FS or a condition that will not result in a significant increase in repair costs if the work is delayed.

*Estimated lead times refer to the time in which an FS trade's staff will be dispatched to observe the issue and create a plan to resolve it. The actual repair work may take longer than the lead time depending on what is required for the work/repair.*

Example: 

• Lights out (partial lighting outage in an area)
• Installation of new lock hardware
• Upgrading of systems, new fans, chillers, windows, etc.
• Departmental equipment (autoclave) not working with multiple units in area
• Necessary work that can be performed whenever facilities, materials and labor are available.
• Ceiling/Floor tile replacement, All dispensers
• Sign replacement/generation
• Estimates
• Deflector shields for vents
• Window treatments (i.e. blinds, shades, or film), Windows stuck but not broken