UC Berkeley | Vice Chancellor of Administration

Maximo Work Order Management System

The IBM Maximo work order management system was first implemented at UC Berkeley in 2017. This system is used at Facilities Services to track maintenance work requests and costs associated with the work that is completed to maintain and improve campus assets, infrastructure and environment.

The IBM Maximo system is managed by Facilities Services’ Maximo support group in the Information Technology department. For inquiries or assistance, email maxhelp@berkeley.edu

Maximo Access and Support

Access to Maximo is limited to UC Berkeley Facilities Services staff and select campus clients with facilities related roles.

You can login to Maximo from any web browser using your Calnet ID and Maximo password. Access is restricted to the campus wired network and eduroam wireless network.

How to request access as an:

FS Employee

  • To gain access to Maximo, the employee must have a UCPath ID, and create a Berkeley CalNet account and email address. The supervisor will then fill out the New Maximo User Request Form
  • The employee will receive an email with login details and instructions once their account has been created.
  • To request Maximo training, email maxhelp@berkeley.edu.
  • Facilities Services staff should have a Maximo shortcut on their computer desktop.
    • Click the Maximo shortcut to logon to Maximo
  • If you do not have a Maximo shortcut, click the following link to open the Maximo Portal

External Client

  • Facilities Services provides limited access to the Maximo system for UC Berkeley staff in a Building Coordinator or Facilities Manager role. Users with this access can submit and monitor Service Requests and report on Work Orders within their area of responsibility. User access cannot be provided for departmental SPA or shared accounts.
  • To request access, each user (or supervisor) will need to submit a Maximo Client User Access Request. Once submitted, account creation will take 7-10 days. The user will be notified via email once the account has been created.

Dashboards

Our dashboards provide Facilities staff and campus Facility Managers the ability to view all work orders in campus buildings. The data is refreshed daily at 6am. Users can select filters to dynamically display relevant work logs and details for better tracking and analysis for their needs.

How to request access:

To request access to the Facility Manager Dashboard please fill out this form:

External Client FS Dashboard Request form

Support Contacts

To open a support ticket for Maximo-related technical issues:

For questions or updates pertaining to specific Service Requests or Work Orders:

To update information on Maximo records (work orders, assets, locations, users, delegation, etc)

  • Please Submit a Service Request (SR) in Maximo