Frequently Asked Questions

Send an email to maps@berkeley.edu with your request. 

Please email ucbcustodial@lists.berkeley.edu if there is a campus location you frequently use that is not on the Building Schedule.

If a dispenser is out of either pads or tampons, please reach out to the Building Manager for that specific building. The campus custodial team restocks the dispensers regularly, along with the other bathroom products (soap, paper towels, etc).

 Dispensers carry both pads and tampons. Simply select the button corresponding to your preference and it will dispense the desired product, free of charge.

 The dispensers are intended to serve the entire campus community. This includes students, faculty, staff, and guests to campus.

For each building on the Building List, a separate dispenser will be installed in a Women’s, Men’s, and Gender Neutral Bathroom (if one is present in the building). Any menstruator can access the dispensers, regardless of gender identity. Refer to the map to find where these bathrooms are in each building.

Due to concerns relating to the COVID-19 Virus the Department of Integrated Pest Management will significantly scale back its services provided to the Campus.  Our focus during this crisis will be directed towards serving Housing, Dining, and Animal Research Facilities.  Regrettably, this does not include staff and faculty member’s office spaces, libraries, or locations open to the public such as the A.S.U.C.

Request for Services:

When placing requests for services we are asking the Campus Community to only report issues relating to the following disease bearing pests.

• Rodents (Rats and Mice)

• Roaches.

• Fleas.

• Yellow Jackets (Meat Bees)

Requests involving other insects (ants, spiders, passive wasp species, flies, etc...) and other vertebrates (skunks, raccoons, deer, etc...) will not be acted upon.  

Bed Bugs:

Bed bugs are not considered vectors of disease, however, the discomfort associated with these biting bugs necessitates a prompt response. Unfortunately, due to concerns over the COVID-19 virus, we can no longer perform inspections of resident’s bed linen, mattress and other items within their living quarters. To that end, canine inspections will be used as a primary means of determining the presence of bed bugs.

The all too important process of interviewing a resident to determine risk factors for contact with bed bugs and other biting insects will continue.  However, face to face interviews will be discontinued and phone interviews will be conducted instead. 

If there are individuals in the space, or if an individual has been recently sick, IPM will not conduct the inspection at that time. Please make sure to vacate the space for IPM staff members to conduct the inspection. 

Event Services have been temporarily suspended with the cancellation of campus events due to COVID-19.

More information to follow.

Operational collection Services provided by Cal Zero Waste will continue during COVID-19. There may be a reduction of service frequencies due to a reduced use of campus facilities at this time. 

Recycling, compost, and landfill collection services will continue to be provided Monday to Fridays to campus facilities. If there are overflow issues, please submit a work order to the Customer Service Center via the service request form or call 510-642-1032.

If there are needs for bulky waste pick up, please contact Excess and Salvage for more information. 

Landscape Services is continuing to provide the campus grounds maintenance services, including irrigation, hillside fire mitigation, landscape maintenance, street sweeping, contract management, and consultation. Additional information on services provided can be found here

Landscape Services will continue to focus on weed suppression without the use of chemical herbicides.

Due to the additional preventative measures, as listed above, during this time, there may be some delays in maintenance services provided.

Custodial Services is following guidelines set forth by the Center for Disease Control (CDC) in regards to cleaning and disinfection during COVID-19.  During this time, services and frequencies of services will differ from previously communicated services and frequencies in the Custodial Services Guide.

The EPA has provided a helpful list of registered disinfectants effective against the novel coronavirus. Facilities Services is using approved chemical disinfectants to sanitize and disinfect high touch point areas on. Please click here for the UCB COVID19 Disinfection Guide for more information.  Facilities Services staff are trained on how to properly apply it. We are using these products across campus facilities.

 Services provided will differ between occupied buildings and unoccupied buildings. Occupied and Unoccupied Buildings are defined below:

Occupied Buildings: In addition to the routine custodial cleaning, the university has implemented an enhanced cleaning frequency to clean and disinfect common areas and commonly touched surfaces in occupied buildings. Touchpoints such as entrance handles, handrails, elevator buttons, tables, restroom stall handles/doors are being cleaned at least twice a day, five days a week (M-F), using EPA-registered disinfectants. 

Unoccupied Buildings: All unoccupied buildings will receive a one-time, detailed deep cleaning and disinfection, using EPA-registered disinfectants. Routine custodial cleaning cadence along with the enhanced cleaning frequency will resume once the buildings are occupied again. 

Service Frequencies:

Custodial Services and disinfection of high touch points will be performed in campus spaces in the following frequencies:

• Restrooms, public spaces and open areas - 2x/day
• Conference rooms and kitchenettes - 1x/day
• Labs - trash removal 2x/week; wall-to-wall mopping will be provided 1x/week

• Classrooms - Service Information will be provided at a later time.

 Detailing/Project work and special projects are subject to delays. This includes but is not limited to: detail/project work of restrooms, refinishing hard floor surface and shampooing carpeted area.

Cleaning Details

**frequencies will follow the above specifications unless otherwise stated.

Recharge work

Please note that there will be a delay in response time to project requests (recharge work orders) due to prioritization of providing campus COVID-19 preventative services. If there is an urgent need for additional services, please submit an email request to ucbcustodial@lists.berkeley.edu.

For information regarding recharge rates, please see here (click for external link).

​2007-2008: 5,995 tons

2008-2009: 6,838 tons

2009-2010: 4,400 tons

2010-2011: 5,001 tons

2011-2012: 4,780 tons

2012-2013: 4,622 tons

2014-2015: 4,462 tons

2015-2016: 4,096 tons

2016-2017: 4,062 tons

2017-2018: 3,718 tons

TGIF (The Green Initiative Fund)(link is external) has been an invaluable resource for our office's waste reduction projects and initiatives over recent years. Please refer to their website for the specific projects that Cal Zero Waste collaborated with them on.

The Compost Alliance(link is external) and Zero Waste Building Initiatives upgraded the university's diversion and recycling systems, namely adding composting at various pilot locations on campus. 

The Beverage Alliance Grant Program(link is external) funded numerous indoor centralized recycling collection bins, including many of the cabinet bins found throughout campus. 

In 2013, Campus Recycling and Refuse Services and the Office of Sustainability collaborated to write the UC Berkeley Zero Municipal Solid Waste to Landfill by 2020 Plan(link is external), which highlights and summarizes waste reduction, composting, and recycling strategies to help the campus reach zero waste by 2020.

Environmental Health & Safety (EH&S)(link is external) manages all hazardous waste at the Hazardous Materials Facility, located on Frank Schlesinger Way, just east of the Hellman tennis complex. Hazardous waste is collected, labeled, packaged, and then transported to various off campus treatment facilities depending on the waste type.

Food waste is composted all together with other organics such as landscape waste and grass clippings. It is transported to the West Contra Costa Landfill in Richmond, and a small portion of the compost materials are also transported to the City of Berkeley Transfer Station.

Mixed paper/cardboard goes to the Berkeley Recycling Center / Community Conservation Center located in Berkeley.

Cans and Bottles is serviced by Civicorp and is taken to a Materials Recovery Facility in Union City.

Landfill waste is transported to Golden Bear Transfer Station in Richmond. It's then consolidated and hauled by semitrucks to Keller Canyon Landfill near Pittsburg. 

Staples, cellophane, and adhesives do not need to be removed before depositing them in the mixed paper bin. Paperclips and binder clips should be removed so that they can be reused.

UC Berkeley Mailing Services(link is external) handles printer and toner cartridge recycling. Empty cartridges should be placed in their original packaging or appropriate box and placed in your department's outgoing mail. Mail Services will pick them up and recycle them free of charge. For more information please refer to their website: mailservices.berkeley.edu.

The UC Berkeley Surplus operation has teamed with the campus' Environmental Health and Safety department to contract with an electronic waste vendor for the demanufacturing of all electronic waste (E-waste) generated by or taken in at the Berkeley campus. This department handles all electronic waste such as computers, televisions, and stereos. Refer to the Berkeley Property Management(link is external) website to coordinate a drop-off.

To dispose of hazardous materials such as batteries, paint, and medical waste,  contact the Office of Environment, Health & Safety(link is external) at 642-3073.

The UC Berkeley Mail Services department delivers, services, and manages the Cal Shredding Service program(link is external). Please refer to their website, mailservices.berkeley.edu, for further questions.

UC Berkeley's Real Estate Campus Design Standard (page 279-281) provides official information on the University's zero waste enclosure protocol.

To request extra bins for an event, please call the Facilities Services desk at (510) 642-1032 or submit a service request form and refer to our Approved Zero Waste Caterers and Facilities page for information on zero waste catering. . To ensure that the bins are serviced and placed properly, contact us at least two weeks prior to the event.

To request a cart to recycle paper materials please refer to these clean-out cart request guidelines and call the Facilities Services desk at (510) 642-1032 or submit a service request  to initiate a work order.

For office materials that could be reused, contact the Facilities Services desk at (510) 642-1032 or fill out this service request form and initiate a work order so that these items can be repurposed and redistributed.

If there are bin(s) that need to be serviced in your department, call the Facilities Services desk at (510) 642-1034 or submit a service request and initiate a work order. 

Please refer to this informational flyer for details on how the new system works.

When we first instituted the permit process, we did require permits for paint in order to collect data on who was doing such work on campus. We have since changed our business process, and as such, permits for paint are no longer required.

Email is easy! Send your documents as attachments to: building@berkeley.edu. Make sure your email denotes your project details (Permit number if one has been issued, client reference number if not) so we know what the documents pertain to.

If your files are too big for email, you can use either of Berkeley's file sharing tools. We've created handy tutorials forcreating a download link in Boxorcreating a download link in Google Drive.

Carpet, drapery, acoustic panels and the like must be reviewed for compliance with the California Fire Code. Additionally, the university is obligated to collect and maintain data regarding these activities to demonstrate compliance with California and University bidding, purchasing and contracting rules.

Yes. All projects are reviewed for compliance with Chapter 11b - Accessibility to Public Buildings, Public Accommodations, Commercial Buildings and Public Housing.

Generally, large projects are reviewed by the Division of the State Architect. Small projects are reviewed in-house by Certified Access Specialist (CASp) certified plan reviewers.

If you've passed your final inspections with the Building Department and the Campus Fire Marshal, you may be issued a Temporary Certificate of Occupancy, which allows you to occupy the space, while you work on gathering your closeout documents. Note: retention will not be released nor final payment made until you have received a permanent Certificate of Occupancy.

Submit for a final inspection, both with the Building Department and the Campus Fire Marshal. Once you've corrected any prior deficiencies, and passed a final inspection (or corrected any punchlist items generated during your final inspection) you can start working on your closeout documents:

Section 220.87 of the California Electrical Code requires that prior to modifying or adding to electrical systems, their existing loads must be determined. The code requires 30 days of data monitoring, but in buildings with stable loads, the Campus Electrical Engineer may reduce this requirement to 7 days.

Load studies are required so that electrical panels do not become overloaded or their loads become unbalanced between phases.

If you have any questions about load studies, please contact us.

If there are bin(s) that need to be serviced in your department, call the Facilities Services desk at (510) 642-1034 and initiate a work order. 

The UC Berkeley Mail Services department delivers, services, and manages the Cal Shredding Service program. Please refer to their website, mailservices.berkeley.edu, for further questions.

Please refer to this informational flyer for details on how the new system works.

To gain access to Maximo,  the employee must first complete the UC Berkeley on-boarding process, receive a UCPath ID, and create a Berkeley CalNet account and email address.  The supervisor will then complete the form "Request to Add New Employee" and email your request to maxhelp@berkeley.edu. 

Once submitted, the account will be created within 7 business days. The employee will be emailed their login details once their account has been created.

To request Maximo training, email maxhelp@berkeley.edu.

When Maximo is restarted, sometimes it is necessary for users to clear their browser cache files.  This guide provides details on how to clear your browser cache.

Clients are able to view records (Service Requests and Work Orders) where they listed as either the Reported By or Affected Person on the record.

If you have a work order number that does not appear on the Client Work Order Tracking list, you may need to:

1. If the Work Order is in Closed Status, display All Records by clicking in the Query box on the top of the screen and selecting the All Records option
2. If you are not listed as the Reported By or Affected Person, click in the Select Action box and select Run Reports.  In the Reports Dialog, select Work Order Summary and click OK. You can run a report based on at least one of the Request Page Parameters.  The report will open in a new browser tab.

For more details on Client Access, please review the Client User Access guide https://berkeley.box.com/s/ckxeekirmjp84pi44zqxz6lrfi7zlzjk

Either your account has not been set up (see this FAQ) or your account has been blocked after too many failed login attempts.

You will need to contact the FS IT team at 2000 Carlton or submit a ticket to maxhelp@berkeley.edu to unblock your account.

You will receive this message when logging on through the Maximo mobile application.

Maximo automatically blocks your account after a limited number of failed login attempts.

You will need to contact the FS IT team at 2000 Carleton Street or submit a ticket to maxhelp@berkeley.edu to have your account reactivated.

APPR = Approved
ASSGN = Assigned
CAN = Canceled
CAPPR = CSC Approval
CLOSE = Closed
COMP = Completed
CREV = CSC Review
FLDCOMP = Field Complete
HISTEDIT = Edited in History
INPRG = In Progress
NSCP = Needs Scope
SHREV = Shop Review
WAPPR = Waiting on Approval
WASSGN = Waiting Assignment
WCOMP = Waiting Complete
WENG = Waiting Engineering
WMATL = Waiting on Material
WPCOND = Waiting on Plant Cond
WPLAN = Waiting Planning
WREV = Waiting Post Review
WSCH = Waiting to be Scheduled

Access to Maximo is limited to UC Berkeley Facilities Services staff and select campus clients with facilities related roles (read more about Client Access) .   

You can login to Maximo from any web browser using your Calnet ID and Maximo password.  Access is restricted to the campus wired network and AirBears 2 wireless network.  See the note below if you are connecting from an off-campus location.

After logging on to the Berkeley Desktop, Facilities Services staff will have a Maximo shortcut on the desktop. 

Click the Maximo shortcut  to logon to Maximo

If you do not have a Maximo shortcut, click the following link to open the Maximo portal:

Maximo Portal

Note: If you are accessing the system from off campus, you must first establish a VPN connection to the campus network. 

Learn more about the Campus VPN and download VPN software at https://software.berkeley.edu/bsecure-remote-access-vpn

Lost or stolen keys: Before we can replace a lost or stolen key a police report must be filed with UCPD. To report a lost or stolen University key or credential (card-key), please contact UCPD at (510) 642-6760 (or 510-642-3333 for TTY users) at any time of day or night to file a police report.

For UC Berkeley Housing residents and staff experiencing issues with access issues (including issues with keys, locks, fobs and readers):

• If you are locked out or are having issues with your keys, please visit your housing unit's Front Desk, or after hours, contact your Resident Assistant (RA) on duty. See the Front Desks and Housing Facilities page on the UC Berkeley Housing website to find the specific contact information for your building's front desk.
• If you have lost your Cal 1 Card, please contact the Cal 1 Card office.
• Maintenance and front desk services in campus housing units are managed by the Housing Facilities Team, which is part of Residential & Student Services Programs within the Division of Student Affairs.