Facilities Services Customer Service Changes Effective 7/1/2018
Facilities Services is working to simplify processes and deliver improved services to the Campus Community. As part of this process, the intake process for service requests is changing.
What is changing?
Effective Sunday 7/1/2018 the current request email accounts for ppcs_cbc_staff@berkeley.edu and ppcs_shutdown@berkeley.edu will be inactivated and replaced with the following emails:
New Work Order/Service Requests should be emailed to:
All shutdown related needs:
All billing questions or concerns.
All other client needs including but not limited to; work order updates/changes, work order status', Customer Comments/Concerns, Project Setup, Fire Life & Safety Inspection Reports, etc.
All emails and service requests are responded to within 3 business days. For new work order/service requests, the requestor will receive a confirmation mail from Maximo (maxinfo@berkeley.edu) once the request is processed.
For further information on how to receive or request services please review the link below:
https://facilities.berkeley.edu/departments/fs-customer-service-center
What is not changing?
The method for reporting emergencies remains the same. All emergencies should be phoned in by calling 510-642-1032.
If you have any questions, comments, or concerns regarding this email please contact the Customer Service Manager Chelsea Groen @ cgroen@berkeley.edu.
Best,
Chelsea Groen
Customer Service Manager
University of California, Berkeley
Facilities Services
Phone: 510-642-4203
E-mail: cgroen@berkeley.edu