FS Customer Service Center

Customer Service Center

The Customer Service Center provides a wide range of services including, but not limited to, emergency response assistance, triage for all Facilities Services’ units, work order creation and various customer support functions.  Please review the categories below for more information on obtaining services or assistance.

Maintenance Request

Lock & Key

Security Alarm

Shutdowns

Electronic Access

Event Services

Return to Operating Units

FAQ

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Lost or stolen keys

Lost or stolen keys: Before we can replace a lost or stolen key a police report must be filed with UCPD. To report a lost or stolen University key or credential (card-key), please contact UCPD at (510) 642-6760 (or 510-642-3333 for TTY users) at any time of day or night to file a police report.

Access Issues in Campus Housing (Residence Halls & Campus Apartments)

For UC Berkeley Housing residents and staff experiencing issues with access issues (including issues with keys, locks, fobs and readers):

If you are locked out or are having issues with your keys, please visit your housing unit's Front Desk, or after hours, contact your Resident Assistant (RA) on duty. See the Front Desks and Housing Facilities page on the UC Berkeley Housing website to find the specific contact information for your building...

Emergencies

Call - 510-642-1032

Need a New Work Order?

Submit Service Request

Have a Work Order Billing Question?

email fs-billing@berkeley.edu

Need a status update on an Existing Work Order?

email fs-general@berkeley.edu

Priorities and Response Times

Maintenance Funding Guide