Customer Service Center

Customer Services Changes - Effective 02/01/2024

February 1, 2024

Facilities Services is working to simplify processes and deliver improved services to the Campus Community. As part of this process, the intake process for service requests is changing.

What is changing?

Effective Sunday 2/1/2024 the current request email accounts fs-newsr@berkeley.edu will no longer be the method for submitting new service requests, and replaced with the following Service request form:

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Lost or stolen keys

Lost or stolen keys: Before we can replace a lost or stolen key a police report must be filed with UCPD. To report a lost or stolen University key or credential (card-key), please contact UCPD at (510) 642-6760 (or 510-642-3333 for TTY users) at any time of day or night to file a police report.

Cal Housing residents and employees

Cal Housing residents and employees - for assistance with access control problems (including keys, locks, fobs and readers) at a residence hall, please contact the Housing office (https://housing.berkeley.edu)