Customer Service Center

Electronic Access

Our Electronic Access Specialists manage all electronic lock and key card systems across campus with a focus on security and safety of our campus community, our team is dedicated to keeping these systems operational and up to date at all times.

Access Controllers for individual campus divisions and departments are authorized to request the installation, modification, repair or removal of, electronic access control devices, other types of door security hardware, and the clearances issuance for the buildings....

Maintenance Request

The CSC operates 24/7. Work Orders (WOs) are issued for general maintenance or custodial needs.

If at any time you require or have a new maintenance request, there are two avenues for obtaining maintenance services.

Lead Times for Service Requests

Facilities Services aims to provide reliable service for our physical campus along with reasonable response times for the variety of work we provide. Please read below to learn more about how the work order process works, how to make requests, and usual lead times for certain types of requests.

Shutdowns

The Facilities Services Shutdown desk provides support to all campus clients requiring an interruption to one of our building systems or utilities. The shutdown desk reviews and processes all requests ensuring and contributing to a safe building environment for all.

In order to request a shutdown of a campus system or utility please complete the Facilities Services Shutdown Form with required notice based on type...

Draft Campus Access Control Policy Release

March 26, 2025

The maintenance of a safe and secure physical environment is essential to the University’s academic, research and public service missions. Effective access control systems and procedures are a critical element of the University’s efforts to meet this need. Please read the Draft Campus Access Control Policy linked below.

Access Issues in Campus Housing (Residence Halls & Campus Apartments)

For UC Berkeley Housing residents and staff experiencing issues with access issues (including issues with keys, locks, fobs and readers):

If you are locked out or are having issues with your keys, please visit your housing unit's Front Desk, or after hours, contact your Resident Assistant (RA) on duty. See the Front Desks and Housing Facilities page on the UC Berkeley Housing website to find the specific contact information for your building...

Customer Services Changes - Effective 02/01/2024

February 1, 2024

Facilities Services is working to simplify processes and deliver improved services to the Campus Community. As part of this process, the intake process for service requests is changing.

What is changing?

Effective Sunday 2/1/2024 the current request email accounts fs-newsr@berkeley.edu will no longer be the method for submitting new service requests, and replaced with the following Service request form:

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Lost or stolen keys

Lost or stolen keys: Before we can replace a lost or stolen key a police report must be filed with UCPD. To report a lost or stolen University key or credential (card-key), please contact UCPD at (510) 642-6760 (or 510-642-3333 for TTY users) at any time of day or night to file a police report.