Customer Service Center

Access Issues in Campus Housing (Residence Halls & Campus Apartments)

For UC Berkeley Housing residents and staff experiencing issues with access issues (including issues with keys, locks, fobs and readers):

If you are locked out or are having issues with your keys, please visit your housing unit's Front Desk, or after hours, contact your Resident Assistant (RA) on duty. See the Front Desks and Housing Facilities page on the UC Berkeley Housing website to find the specific contact information for your building...

Electronic Access

In support of the campus soft reopen on 6/16/21 Facilities Services Electronic Access team has processed all updated Access Control Forms received by the deadline 5/28/21 as well as those received through 6/15/21.

At this time card access additions can only be made by the FS Access Control team. If you require card access, please contact your departmental access controller to submit a Facilities Services Electronic Access Request Form.

For all...

Customer Services Changes - Effective 02/01/2024

February 1, 2024

Facilities Services is working to simplify processes and deliver improved services to the Campus Community. As part of this process, the intake process for service requests is changing.

What is changing?

Effective Sunday 2/1/2024 the current request email accounts fs-newsr@berkeley.edu will no longer be the method for submitting new service requests, and replaced with the following Service request form:

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Lost or stolen keys

Lost or stolen keys: Before we can replace a lost or stolen key a police report must be filed with UCPD. To report a lost or stolen University key or credential (card-key), please contact UCPD at (510) 642-6760 (or 510-642-3333 for TTY users) at any time of day or night to file a police report.