I am a client user and cannot locate a work order

I am a client user and have a work order number but cannot locate it in the client work order tracking screen.

Clients are able to view records (Service Requests and Work Orders) where they listed as either the Reported By or Affected Person on the record.

If you have a work order number that does not appear on the Client Work Order Tracking list, you may need to:

  1. If the Work Order is in Closed Status, display All Records by clicking in the Query box on the top of the screen and selecting the All Records option
  2. If you are not listed as the Reported By or Affected Person, click in the Select Action box and select Run Reports.  In the Reports Dialog, select Work Order Summary and click OK. You can run a report based on at least one of the Request Page Parameters.  The report will open in a new browser tab.

For more details on Client Access, please review the Client User Access guide https://berkeley.box.com/s/ckxeekirmjp84pi44zqxz6lrfi7zlzjk

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