Maximo Support

Maximo Support FAQ

How do I clear my Browser Cache

When Maximo is restarted, sometimes it is necessary for users to clear their browser cache files.

When Maximo is restarted, sometimes it is necessary for users to clear their browser cache files.  This guide provides details on how to clear your browser cache.

How do I Login to Maximo

Access to Maximo is limited to UC Berkeley Facilities Services staff and select campus clients with facilities related roles (read more about Client Access) .   

You can login to Maximo from any web browser using your Calnet ID and Maximo password.  Access is restricted to the campus wired network and AirBears 2 wireless network.  See the note below if you are connecting from an off-campus location.

I am a client user and cannot locate a work order

I am a client user and have a work order number but cannot locate it in the client work order tracking screen.

Clients are able to view records (Service Requests and Work Orders) where they listed as either the Reported By or Affected Person on the record.

If you have a work order number that does not appear on the Client Work Order Tracking list, you may need to:

I am a new FS employee and need to get access to Maximo

To gain access to Maximo,  the employee must first complete the UC Berkekely on-boarding process, received a UCPath ID, and created a Berkeley CalNet account and email address.  The supervisor will then complete the New Employee Maximo Onboarding form and attach it to a Maximo Service Request. 

I am getting an error "BMXAA7901E - You cannot log in at this time"

Maximo Desktop Log in Error

Either your account has not been set up (see this FAQ) or your account has been blocked after too many failed login attempts.

I have a new employee who needs to be set up in Maximo

New FS employees are not automatically added in Maximo. The shop supervisor must request access by completing the employee on-boarding form.

To gain access to Maximo,  the employee must first complete the UC Berkekely on-boarding process, received a UCPath ID, and created a Berkeley CalNet account and email address.  The supervisor will then complete the New Employee Maximo Onboarding form and attach it to a Maximo Service Request. 

I keep getting an error "The user name and password combination that you entered is not valid"

You will receive this message when logging on through the Maximo mobile application.

  Maximo Mobile Login Error

Maximo automatically blocks your account after a limited number of failed login attempts.

Maximo Client Access Request

Facilties Services provides limited access to the Maximo Asset and Work Management for UC Berkeley staff in a Building Coordinator or Facilities Manager role. Users with this access can submit and monitor Service Requests and report on Work Orders within their area of responsibility.  User access cannot be provided for departmental SPA or shared accounts.

What do the different status on a Desktop Requisition (DR) mean?

Status Description
APPR Approved
CAN Canceled
CLOSE Closed
DRAFT Draft
WAPPR Waiting on Approval

What do the different status on a Purchase Requisition (PR) mean?

Value

Description

APPR

Approved

CAN

Canceled

CLOSE

Closed

FAPPR

Financial Approval / Waiting AD approval

HOLD

Hold

What do the different statuses on a Work Order mean?

Status

Description

APPR

Approved

ASSGN

Assigned

CAN

Canceled

CAPPR

CSC Approval

CLOSE

Closed

COMP

Maximo Project

The IBM® Maximo® Asset Management suite has been selected as the replacement for the Asset Management and Facilities Services current work order system (SPAN & Dynalogic). Maximo is industry-leading, comprehensive solution for managing physical assets.  on a common platform in asset-intensive industries. In addition, the system will enable web and mobile access for AM-FS staff and clients.

Support Contacts

To open a support ticket for Maximo-related technical issues:

email: maxhelp@berkeley.edu

For general questions regarding the Maximo system:

email: maxinfo@berkeley.edu

For questions or updates pertaining to specific Service Requests or Work Orders:

email: fs-general@berkeley.edu

To update information on Maximo records (work orders, assets, locations, users, delegation, etc)

Please Submit a Service Request (SR) in Maximo